Refund policy

Return and Refund Policy

At Funky, we strive to ensure customer satisfaction while maintaining hygiene standards for women’s undergarments. Please read our policy carefully before making a purchase.

1. No Return & Exchange (Hygiene Policy)

Due to the sensitive nature of women’s undergarments, we do not accept returns or exchanges once the product has been delivered, unless the item is defective or incorrect.

2. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with:

Order number
Clear pictures of the product
Description of the issue

After verification, we will offer:

Replacement of the product, or
Refund (if replacement is not available)

3. Refund Policy

Refunds (if approved) will be processed within 5–7 working days
Refund will be issued via:
- Bank transfer, or
- Mobile wallet (EasyPaisa/JazzCash)

4. Order Cancellation

Orders can be canceled before shipment only
Once the order is shipped, it cannot be canceled

5. Non-Refundable Situations

We do not offer refunds or exchanges in the following cases:

Change of mind after delivery
Size issues (please check size chart before ordering)
Minor color difference due to screen display

6. Contact Us

For any return or refund queries, contact us:

Email: funkystore09@email.com
Phone/WhatsApp: +92 3395420562

By placing an order with Funky, you agree to this Return and Refund Policy.